Refund & Return Policy

Refund & Return Policy

We want you to love your purchase. If for any reason you’re not satisfied, we’re here to help.

Returns:
You may request a return within 14 days of receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition that you received it.

Refunds:
Once your return is received and inspected, we’ll notify you by email. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges:
If you received a defective or damaged item, please contact us at contact.luvaniv@gmail.com with photos and your order number. We’ll replace the product or issue a refund as needed.

Shipping:
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

If you have any questions about your order, reach out anytime at contact.luvaniv@gmail.com — we’re happy to help.